Return / Exchange Procedure

RETURN / EXCHANGE PROCEDURE

Thank you for choosing Viadellerose.com. Below you can find information about our return and exchange policy. For any questions, suggestions or comments, you can contact us using the Contact Form.

RETURN AND EXCHANGE POLICY

When you want to return the products you bought from Viadellerose.com, you must send them through our contracted cargo company (Yurtici Kargo) and with the return code written on the product return form. Your return code is written on the product return form that comes with your package and is not created through our website. In order for your return to be processed, your invoice must be sent with your return package. Your return period is 14 days after you receive your package. When you give the return code to the authorized person of our contracted cargo company (Yurtici Kargo), you do not need to specify an address. The address to which your package should be sent with the return code should be Luteks, Mehmet Akif Cad. Keresteciler Sitesi. Kestane Sok. No:13 K:2 Ersu İş Hanı Merter Güngören / İstanbul. A product cannot be exchanged with another product. Size or color change can be done if it is available in our stocks. Please clearly state the transaction you request in the description section of the product return form. Return and exchange transactions of products purchased from our website are only made through our website. Our stores cannot make any exchange or return. Unless otherwise stated by our company, no shipping fee should be requested for your return shipment. Unfortunately, returns are not accepted for notifications exceeding 14 business days. Returns and exchanges of expired products without invoices, labels, washed, used, lost their resalable feature or damaged products will not be accepted and will be sent back to you with payment. After your return is examined and approved by the relevant units of Viadellerose.com, the product amount will be refunded to you within 7 to 15 business days. The process after this depends entirely on your bank and Viadellerose.com has no right to intervene in your bank. The product amount of the products you purchased in installments will be refunded to your credit card in full by us, however, the product price will be refunded to your credit card in installments by your bank. Viadellerose.com does not accept responsibility for delays caused by unreachable contact phone numbers. For detailed information, you can call Customer Services at +90 212 505 33 12 between 10.30 - 17.30 on weekdays or request information via e-mail from the contact section.

WHICH PRODUCTS CANNOT BE RETURNED?

Cosmetics and personal care products, underwear, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridge, ribbon, etc.) can only be returned if their packaging is unopened, untested, undamaged and unused. The special return process for Design and Evening Dresses will only be valid if the product is returned on the same day. If the specified period is exceeded, the return process will not be carried out. Disposable products, products that deteriorate quickly or whose expiration date is likely to pass are not accepted. In order to avoid problems with returns and exchanges, we recommend that you try on your shoes at home, without removing the labels of textile products and without washing them. Products with removed labels and washed products are not accepted.

JEWELRY-ACCESSORY USER GUIDE AND EXCHANGE RETURN PROCEDURE

If you want to use your silver or silver plated jewelry for a longer time, you should store them in their boxes and keep them away from sunlight and humid environments. Silver or silver plated products can tarnish under conditions where they come into contact with moisture in the air, water or cosmetic substances containing chemicals such as perfumes due to the nature of the silver material. Apart from these, tarnishing can also occur over time. If you want to use your product with its first-day shine, you should not use any liquid other than a silver polishing cloth. If you wish, we can also silver plate your jewelry again for a fee. You can send your product polishing request to the following e-mail address: info@yanausima.com
Your jewelry and accessories cannot be returned or exchanged due to personal product law number 6502 and hygiene conditions. If you think there is a manufacturing error in your shipment, you should first contact us (info@yanausima.com) to request an inspection. After your inspection request is approved, your product will be examined by the relevant unit. If approved, the product amount will be returned to you within 7 to 15 business days. The subsequent process is entirely up to your bank. Viadellerose has no right to intervene in your bank. The product amount for the products you purchased in installments is refunded to your credit card by us in one go, but the product return fee will be refunded to your credit card with which you made the payment in installments by your bank.
For your product review shipments, you must send them through our contracted cargo company (Yurtici Kargo) and with the return code written on the product return form. Your return code is written on the product return form that comes with your package and is created through our website. In order for your return to be processed, your invoice must be sent with your return package. When you give the return code to the contracted cargo company (Yurtici Kargo) officer, you do not need to specify an address. The address to which your package should be sent with the return code should be Mehmet Akif cad. Keresteciler Sitesi Kestane Sokak No:13 Kat:2 Ersu İş Hanı Merter/Güngören/İstanbul.
Transactions for products purchased from our website are only made through our website. No transactions can be made from our stores. In order for the warranty of the products to continue, third parties or institutions must not interfere with the products in any way, do not make any adjustments, repairs or cleaning operations. Returns of products damaged outside of production will not be accepted and in this case, they will be sent back to you with a fee.

THE PRODUCT I RECEIVED IS DEFECTIVE, WHAT SHOULD I DO?

We would like to apologize for the inconvenience caused by Viadellerose.com's wrong product, wrong size, wrong color, etc. shipments. If the product you have specified is in the supplier's stock, the exchange will be made and the new product will be sent to you. However, we would like to state that our campaigns are limited to stock. If the product/products are not in the supplier's stock, your order will be canceled and a refund will be made. You can send us wrong product, wrong size, wrong color, etc. shipments originating from Viadellerose.com without using them and without losing their sellable feature. You can call customer service as soon as possible after the delivery date (+90 212 505 33 12) or contact us via the Viadellerose.com contact section and return the product without paying the shipping fee. Your products cannot be returned or exchanged in any way other than these conditions.